Contact Centre Software

The solution for telephony, mail and chat.

Features

Auswertungen in der Callcenter Software

Multichannel for inbound and outbound with built-in VoIP telephony

You want to offer better service or help your sales team to close more deals? The contact centre software from telegra improves efficient, performance-optimised work in customer contact, both inbound and outbound.

  • Fail-safe and GDPR-compliant
  • Simple integration through ready-made plug-ins in CRM or helpdesk systems
  • Integration of all contact channels: Telephony, e-mail and chat
  • Browser-based with integrated softphone for VoIP telephony

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Powerful feature set

  • Browser-based

    Your agents will work browser-based in the future. No software to install. No extensive rollouts that you have to coordinate with your IT.

  • Integrated softphone

    Calls are answered in the browser. No more phones on the desk. But only if you want it that way. Otherwise, every call can land on a desk phone as before.

  • Extensive call routing functions

    Callflows can be intuitively edited in a graphical editor. With all the routing functions you can imagine. And this applies to all channels: Telephony, e-mails and chat.

  • Prompts

    You can create your announcements for hotlines directly via text2speech or upload your own audio files. Simply click to place them in the callflow where they are needed.

  • Voice menus and IVR

    Create queues that don’t annoy anyone. With an announcement of the current waiting time or automatic acceptance of a callback request if it takes longer. You can configure the selection menus exactly as you require.

  • Plug-ins and interface

    Existing CRM and helpdesk systems of the major manufacturers can be connected quickly and easily with just one click by using plug-ins. If you use other systems, the integration is possible via REST interface.

  • Real-time statistics

    You need to know what’s going on. And our real-time statistics help you to keep a constant overview. All the key figures that are important at a glance, clearly and visually presented.

  • Multichannel

    Bundle your contact channels in one tool and optimise your service processes. You want to start with telephony only? No problem: Our call centre software is modular and can be expanded step by step.

     

  • Wallboard

    Easily create your own parameterisations and views and display them transparently in the wallboard. With our call centre software, this is as simple as a child’s play.

Contact centre software from the German cloud

Our company headquarters and servers are located in the heart of Germany and your data never leaves the country. Germany has one of the strictest data protection laws in the world.

Our promise: We are close to you and want to be the central contact when it comes to your business. We don’t just create software, we give you comprehensive advice on what the best solution for you might look like.

  • Always there for you: 24/7/365
  • Support in your language
  • Over 20 years of expertise in business
  • Certified according to ISO 27001
Intuitive Oberfläche der telegra Callcenter Software

Good design offers more efficiency and ensures motivated employees

We are aware that thousands of people work with our tools every day. And they should be happy with them.

That’s why we attach a lot of attention to design and functionality in our call centre software. Efficiency is realised when user interfaces are intuitive and recurring work processes can be carried out easily and quickly by the software.

The best way to convince yourself of the performance of our call centre software is to take part in a demo web session:

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Some of our customers

Our call centre tools in a nutshell

Callcenter Software Oberfläche eines Agenten

Works with any telephone system

Are you wondering how our call centre software actually works? Here we explain it quite simply:

Call Center Agent im Home Office

Routing the call to our system

Of course, we have to access your call somehow. But it’s quite simple: You simply forward your hotline number to a number we give you. The call is already in our network and we can start working our “magic”.

You would like to have your telephone numbers switched directly to our network and have everything from one source, in order to save money at best? No problem. You can migrate your current number to our network.

Anliegen durch den telegra Voicebots erkennen lassen

Call centre software with optional VoiceBot

 

Our call centre software offers real AI:

With us, artificial intelligence is not just a buzzword, but an extension of our call centre software and can be used directly as a product: with our optional voicebot. It works like Alexa or Siri. And directly on your hotline: The solution can help to automatically recognise caller concerns, answer them yourself or forward them to the right place.

More

Telephone tuning for your helpdesk: Our ACD plug-in

Fast integration of real call centre telephony

We offer you ready-to-use plug-ins for a range of tools that can be installed with a simple click. They provide extensive telephony functions in the interface of your software already in use.

Is your tool not included? Then contact us. Via our API, we can integrate ourselves into any software that has an interface.

Benefits

Of course, some providers offer their own telephony functionalities. However, we offer you 20 years of experience in the field of business and call centre telephony and significantly more functionality.

  • With our plug-in for Salesforce, we enable you to use the full potential of this software on the phone.

  • One of the leading helpdesk solutions. Even better with the plug-in for professional call centre telephony.

  • Create tickets directly from the call. The telegra telephony plug-in for Freshdesk makes your helpdesk more efficient.

  • Hubspot is the boost for your sales activities. Make sure that your team also delivers excellent sales on the phone.

  • The Connector provides the connectivity of Power BI with the telegra ACD to retrieve data about calls, agents and hotlines.

  • Zoho is the complete solution for excellent customer service. With the integrated telephony of telegra, it is also for the telephone.

FAQ

Let’s talk about your requirements

No matter what stage you are at with your planning. We are your contact.

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