Dashboards der telegra ACD als Kundenservice Software

Good service is available.

Create better customer relationships: On the phone, by email or in chat with our customer service software.

Our solutions

You have realised that convincing customer service is the decisive factor in business competition? Our solutions help you to improve your service.

The telegra call centre solutions ensure a convincing experience for your customers and increase the effectiveness of your service processes. From the call number to the fully comprehensive customer service software for telephony, mail and chat: As the leading German provider of integrated customer communication solutions, we offer you everything from a single source. For over 20 years.

Make your service better

What would you like to do better in the in future?

Your benefits by coming with us

  • Flexible integration

    Our solutions adapt to your existing ICT infrastructure. Straight away, no ifs, ands or buts. Either by plug-in or by interface.

  • Direct personal contact

    We solve your requirements together with you. You will always have a direct contact person who will look after you and your project. In your preferred language and in your time zone.

  • Ease of use

    Our solutions are optimised so that thousands of people work with them every day. Good design ensures that our tools are a pleasure to work with. This increases productivity and satisfaction.

  • German Cloud

    Our solutions are hosted geo-redundantly in Germany in our own data centres. We are GDPR-compliant and, as a network operator, are supervised by the German Federal Network Agency (Bundesnetzagentur).

  • Wide-ranging portfolio

    We offer you a wide range of services for all aspects of telephone customer contact. All types of national and international telephone numbers, MS Teams telephony through to a multi-channel solution for telephony, mail and chat. All from one source.

  • Full compatibility

    Our telephony solution for call centres works with any telephone system and offers unrivalled compatibility. So you can simply continue to use your existing solution and extend it with us. That’ s easy.

Our solutions for better service

Call Centre Software

Microsoft Teams Telephony

Voicebot (AI)

Phone Numbers & Routing

telegra at a glance

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    Years in business
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    Users

With over 80 employees at our Cologne location, we develop customer service software for efficient and excellent customer dialogue. At the same time, as a telephone network operator with our own data centres, we are able to offer all elements of modern business telephony from a single source and in-house.

Telephony and voice is our driver, while at the same time we ensure that other channels such as email and chat are also available to our customers as an integrated solution package.

More

Eine Auswahl der Unternehmen, die unsere Lösungen nutzen:

What our customers say

Kundenmeinung zur telegra Kundenservice Software
"For us, it is an advantage that with telegra we have the possibility to get everything from one source: From the telephone numbers to the call centre software to the advanced routing system, a clear application interface and a development partner who is enthusiastic about innovation."
Bastian Seibt
Finanzcheck
Kundenbild zur telegra ACD
"We appreciate telegra's short response times. The prompt implementation and cooperation have proven to be extremely flexible and productive. With telegra's routing tool, we also have the handling and evaluation of our call numbers under control by ourselves. "
Sascha Marré
GIRA Giersiepen GmbH & Co. KG

Let´s talk

Our blog posts

03.05.2022

Exzellenter Kundenservice zum Muttertag

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07.04.2022

VoiceBots und KI im Callcenter

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24.03.2022

Die Bedeutung von Unified Agent Desktops in modernen Contact Centern

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